Ordering and Shipping FAQ

Click on the + sign to find answers to our most frequently asked questions regarding the ordering process. Not seeing your question answered here? Please don’t hesitate to contact us by phone (1.888.222.0195) or email anytime for a prompt and personal reply.


Ordering FAQ

To discuss or place your order, simply call us and one of our Design Associates will gladly assist you.
Because of the level of personalization involved with each order, all orders are made over the phone, 1 888 222 0195 or 416 462 1459 .

Greentea Design offers three types of orders:

1. In Stock
If your piece is in stock we typically ship it to you within 4-6 weeks*. If you need any alterations done (extra shelving, holes for cables etc.), let us know and we’ll send you a quote on the cost as well as an approximate delivery date.

2. Reserves
If your piece is not in stock, we will let you know if one is expected on our next shipment. You can then reserve that piece with a 50% non-refundable deposit. We will advise you on the expected arrival of the shipment and organize a suitable delivery time once the piece has arrived at our warehouse.

3. Special Orders
We specialize in custom orders, with the ability to build your furniture to the inch. A special order is necessary if:

  • You are ordering a piece with custom dimensions or working with our Design Associates on a custom design
  • We don’t stock your piece and don’t have one coming on our next shipment.

Special orders take approximately 12-14 weeks* for delivery and require a 50% non refundable deposit.

* Although we do not anticipate a delay in your order, we occasionally run into unexpected delays in the building or shipping process. If this should happen, we will notify you by email and provide a revised estimated delivery date.

All Prices in US Dollars

We deliver anywhere in the continental US and Canada and can ship worldwide. All of our orders are custom built in our workshops in Asia and ship to our warehouse space in Toronto, Canada. From here they are inspected and additional custom alterations can be done.

From Toronto, We carefully choose the delivery service that ensures your order is delivered to you in perfect condition and in the most economical way. For smaller pieces, we can ship by UPS. Larger furniture pieces typically ship by truck.

We work with a small group of the most reputable companies that specialize in furniture delivery and all of our pieces are professionally packed and fully insured (please see our warranty for more information).

No there are no extra costs or hidden charges. A Design Associate with send you an electronic invoice to approve. Simply add the price of your piece plus the shipping charge for your total.

Extra charges for customizations that you request are for material costs and are determined before your order is placed.

There are three types of orders:

  • If your piece is in stock we can ship it to you within 4-6 weeks.
  • If your piece is on one of our upcoming shipments it will be delivered within approximately 8-10 weeks.
  • If your piece has not yet been manufactured, delivery will be approximately 14-16 weeks.

Although not a regular occurrence, we occasionally run into unexpected delays in the manufacturing or shipping process. If this should happen, we will notify you by email and provide a revised estimated ship date.

We want you to be absolutely satisfied with your purchase. If you are not satisfied for any reason once you have received your piece, we will gladly provide a full refund or exchange within 30 days of your purchase, no questions asked.

Simply call one of our Sales Associates to make arrangements to have your piece(s) shipped back.

Conditions:

  • All merchandise must be returned in its original packaging and in original condition.
  • We ask that you pay the return shipping charges.
  • Special orders cannot be returned.

As soon as the returned pieces arrive at our warehouse we will process the refund on your credit card.

Of course if there are any damages whatsoever, we will happily replace or repair the piece. See our guarantees for more information.

Discounts do not apply to shipping charges.

Discounts cannot be combined with any other promotions.

If you have placed an order up to 15 days before a sale began, we will apply the sale discount to your order.

Discounts apply only to in stock pieces in the stain and hardware choice pictured on the website.  Because of the deep discounts offered, our stock rotates frequently.  Check the Outlet Section often, or sign-up for email updates for new additions to this section.

When goods enter the United States from overseas, it is considered an importation and must be cleared by Customs and Border Protection (CBP).

When an individual or company purchases goods from an overseas supplier, CBP considers them the ultimate importer. The ultimate importer will have a broker clear them on their behalf.

Because many foreign merchants are aware that CBP requires an identification number for the ultimate importer for formal entries, they will often request the purchaser’s social security number to include on export documents that the broker will subsequently rely on to prepare the CBP entry.

If the supplier hires a carrier that provides door to door service, the carrier service usually has brokers in their supply chain to clear the goods on behalf of the ultimate importer. If a formal entry is required, CBP regulations require the broker to put the ultimate importer’s identification number on the Entry Summary CBP Form 7501. The ultimate importer’s identification number is either the EIN/tax identification number assigned by the IRS or the importer’s social security number

Please visit US Customs and Border Protection website for more information.